Returns & Exchanges
Due to the perishable nature of our single-origin spices, we cannot accept physical returns of food products, but we are committed to ensuring you love your pantry. If your order is damaged or doesn't meet your expectations, please contact us within 30 days for a replacement or store credit.
Inspect Your Spices
Upon arrival, please check your jars for any cracks or broken seals that may have occurred during the shipping process.
Contact Support
Email our team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
If your items arrived damaged, please attach a clear photo of the product and packaging to help us improve our shipping methods.
Resolution
Once reviewed, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing